Help center
Here you'll find answers to the most frequently asked questions we receive.
This is how the sustainability score is calculated
Fauna uses publicly available information on companies to compare their sustainability efforts.
If a company satisfies at least one of our main criteria (f.ex "a marketplace only selling second hand products", or "a restaurant that only serves plant based food"), they are recommended and will have a green color.
Other brands are ranked according to additional criteria so even if they are not preferred green choices we can sort them by their positive efforts – f.ex if they do sustainability reporting, or have relevant certifications. These brands will have a red or yellow color.
If a company satisfies at least one of our main criteria (f.ex "a marketplace only selling second hand products", or "a restaurant that only serves plant based food"), they are recommended and will have a green color.
Other brands are ranked according to additional criteria so even if they are not preferred green choices we can sort them by their positive efforts – f.ex if they do sustainability reporting, or have relevant certifications. These brands will have a red or yellow color.
How are bonus points registered?
When connecting your your bank using BankID, your purchases are shared with us through our partner Tink. Further, our system can see if you have made green purchases, and give you bonus points accordingly.
We take you and your privacy very seriously. Your transaction data is used to calculate bonus points and to give you more relevant tips on how to live more sustainably. Information about you and your transactions will never be shared with our partners or other third parties outside Fauna.
We take you and your privacy very seriously. Your transaction data is used to calculate bonus points and to give you more relevant tips on how to live more sustainably. Information about you and your transactions will never be shared with our partners or other third parties outside Fauna.
What determines where I can earn bonus points?
What we consider environmentally friendly alternatives are based on up-to-date research. If new research changes this view, we will change accordingly.
Companies wishing to participate in Fauna must commit to our guidelines on ethics and sustainability. Our sustainability council assesses all companies before they can become partners.
Companies wishing to participate in Fauna must commit to our guidelines on ethics and sustainability. Our sustainability council assesses all companies before they can become partners.
Do I need to go through Fauna's channels to earn bonus points?
Once you have connected your bank account, you do not need to go through Fauna to shop. All green purchases from our partners will register automatically, and you will earn bonus points.
Does it cost anything to join Fauna?
It is completely free to be a member of Fauna.
How do you earn money?
We provide environmentally friendly companies with new customers, and they reward us for this.
How can consumption help the climate?
Every time you spend money on something, you influence the market demand. We know that when consumer preferences change, businesses are quick to adapt. The same goes for politicians. So: if enough people are motivated to change their shopping habits, the rest of our society will follow.
How long does it take until my bonus points becomes visible?
Your bonus points will be visible in the app within 72 hours.
What happens to my data?
You and your privacy are our highest priority. We only store transaction data related to environmentally friendly companies. Information about other transactions may be stored to help us improve the service. Information about you and your transactions will never be shared with our partners or other third parties outside of Fauna.
Who is Tink?
Tink is an open banking platform that provides access to financial data from a number of different banks in Europe. Read more about who Tink is.
Which banks does Fauna support?
Fauna supports all Norwegian banks. If you have difficulty connecting to your bank, please contact us at support@fauna.eco.
What does it mean when a partner is "Under review"?
When the partner has this status, it means that we have received information that allows us to make a new assessment of whether the company operates within our strict guidelines for sustainability and ethics. This status also applies if there has been new research on what can be considered sustainable and ethical, and we must update our guidelines and partner portfolio accordingly.
Our sustainability council are the ones making the assessment. As long as the partner is "Under review", no decision has been made. Within 14 days, the council will come to its conclusion. The company will then either continue as a Fauna partner or be suspended.
Until the sustainability council has reached its decision, all members of Fauna will still earn bonus points from the partner. If the company is suspended, members will not lose previously earned bonus points.
Our sustainability council are the ones making the assessment. As long as the partner is "Under review", no decision has been made. Within 14 days, the council will come to its conclusion. The company will then either continue as a Fauna partner or be suspended.
Until the sustainability council has reached its decision, all members of Fauna will still earn bonus points from the partner. If the company is suspended, members will not lose previously earned bonus points.