At Fauna we are committed to your privacy and we want you to feel safe that your personal information is treated in secure way and that we respect your right to control your own personal information.
What information do we collect and why?
We collect personal information about you such as name, address, contact information and bank information so we can administer your account by contacting you and to maintain and validate your Fauna points. Contact can be done through email, SMS, our app or through your account. Information required to administer your account can also include purchase transactions, point values, customer number, membership identifier, consents, reservations and other interactions with our services. Personal information will not be shared with third parties and will be used to administer your membership and to keep you updated on information relating to your Fauna membership. You can at any time cancel your membership to our mailing lists by clicking the "cancel membership" link supplied on all emails.
We will also collect data about your purchases from bank accounts connected to Fauna. Information about your purchases with our partners will be stored connected to your users. Information about other purchases will be store anonymously and used to gather statistics on our users' behavior. Data about how you are using our services will be stored to help us provide a personalized information and experience. This data can also be used to gather statistics on how our members' use our services. Anonymized statistics might be shared with our partners.
Your IP-address will be stored to help us run and secure our systems.
How do we collect your data?
Your personal information is provided by you during registration or while updating your membership profile. Your purchases with our partners are logged by reading the transaction lists from the bank accounts connected to you Fauna membership. Retrieval of transactions are done using Tink. The transaction information that Fauna receives includes, but is not limited to, value of purchase, time of purchase, and where the purchase was done.
Your use of our services is logged by, among others, Google Analytics, Facebook, Fullstory and Mixpanel, as well as our internal services. This information is used to maintain our systems and improve our services. Logging of system failures is done with Sentry, where your IP address, OS and browser might be stored to assist us in fixing the error.
Your IP-address is stored as part of our system logs.
What are your privacy rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access
— You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.The right to rectification
— You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.The right to erasure
— You have the right to request that Our Company erase your personal data, under certain conditions.The right to restrict processing
— You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.The right to object to processing
— You have the right to object to Our Company’s processing of your personal data, under certain conditions.The right to data portability
— You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: firstname.lastname@example.org
Cookies are text files stored on your computer to collect information about our visitors. When you visit our webpages we can automatically collect information about you by using said cookies or similar technologies.
Who do we share personal information with?
Fauna regularly calculate point values for purchases and services with our partners, and Fauna can share information with our partners when it is of relevance. Other information can be shared with our partners if it's been specified in the membership agreement, other valid agreements or when consent has been given.
How to contact us
Send us an email at:
Or contact us at:
Fauna Eco AS
Vulkan 10 H0602
0178 Oslo Norway
Organization number: 926 799 525